Here I would like to list some frequently asked questions from our customers, hopefully, this would be helfpul to you. If you caní»t find the answer to your question, please feel free to contact our support team. We'll try our best to solve your problem within 24 hours (working day from Monday to Friday, 9AM to 6PM, GMT +8).
When you write to us, please provide us as much detailed information as possible, such as your order ID or your license info (if you have purchased our software), version and build, the OS of your computer, detailed description of the problem you encountered. Preferably, some screenshots about the issues.
If you face difficulty in using our office solution, or feel at sea about what our software products can do for you, please come to this page. You will find that your puzzles will be cleared in this FAQ. If your problem still can not be solved with our FAQ, please feel free to contact online support team.
UcMapi online support center
Q: I have purchased the program from UcMapi and get the license info, but the program won't allow me to register, what should I do?
A: Please contact our support team, we will help you solve trial version issue and let the purchased go one first.
Q: If I purchased the wrong product, can I change the order for the right one?
A: Yes, you can. If you purchased the wrong product, please specify which program you bought and what the right one you want to exchange.
*(note: You need to pay extra money if the two programs do not charge the same price, meaning you don't need to pay a penny if they have the same price)
Payment and delivery
Q: What payment do you accept?
A: Payment Options:
- Credit Cards via Secure Online Ordering - (Recommended) Instant Delivery!
- UK cheque, US check, Post cheque.
- Bank wire / International Money Order.
Q: What's your refund policy?
A: Our products include a 30 days money back guarantee. Contact our support team within 30 days and you will be refunded if you are unsatisfied with our products.
Q: Is it free to upgrade my purchased program? And how can I get the new version of the program?
A: Yes. We offer 2 years of free software upgrade services. If you need the new version of a software after 2 years, please contact email@example.com , we will send you a new version by email with great discount and new license info.